Everyone should find themselves here
We serve 25 million customers a year across 216 towns and cities. The only way to understand them is to look like them — and to build a place where every colleague can say what they think and be taken seriously.
Our commitments
Hiring on evidence, not gut feel
Structured interviews, the same questions for every candidate, and scoring agreed before we meet anyone.
Job ads anyone can read
Plain English, salary ranges published, and only the requirements that genuinely matter for the role.
Adjustments as standard
Ask for what you need at any point in the process — no explanation required, no impact on your application.
Progression you can see
Mapped career pathways from advisor to manager to regional, with the criteria written down.
Representation that reflects our customers
We serve 216 towns and cities. Our teams — including our leadership — should look like them.
Listening properly
Regular colleague listening groups, and action published back to the business afterwards.
Adjustments, whenever you need them
If anything about our process would make it harder for you to show us your best — the format of an interview, the time of day, the length of a task, getting into the building — tell us and we'll change it. You don't need to explain why, and it won't affect how your application is judged.