A bit about us
Established in 1994, The Fragrance Shop is the UK's leading independent fragrance retailer. Our aim is to make mainstream and luxury fragrance affordable and accessible to everyone — showcasing over 700 brands across 216 stores and online, with a mission to Spray a Little Happiness.
The role
The Fragrance Shop, the UK’s leading independent fragrance retailer, is seeking an Accounts Assistant to join its first-class Finance team. This role is essential to ensuring accurate and timely reconciliation of cash and expense data, playing a vital role in loss prevention, cashflow analysis, and online payment integrity. Working under the Group Financial Controller, the successful candidate will demonstrate ownership, attention to detail, and a proactive approach to continuous improvement in a fast-paced retail environment.
Key responsibilities
• Daily reconciliation of tender to sales across the store estate.
• Manage store banking procedures and documentation.
• Online reconciliation across all tenders, including exception reporting.
• Weekly store expense control and monitoring.
• Ownership of KPI reporting for cash and expense management.
• Assist in the month-end process and support compliance reporting.
• Develop and maintain business-wide procedures to improve loss prevention.
• Handle online queries and chargeback support in collaboration with Customer Services.
• Ensure accurate transactional audit processes and timely control account reconciliations.
• Liaise with stores and assist with finance-related queries.
• Provide ad hoc financial support to the wider team.
Key skills & Competencies
• Prior experience working with transactional ledgers, ideally in a retail or high-volume environment.
• Advanced Excel skills; knowledge of reconciliation processes.
• Meticulous and methodical, ensuring accuracy and timely delivery.
• Confident liaison with internal and external stakeholders.
• AAT qualification or active training are desirable.
• Self-starter who can work independently and within a team.
What you can expect
• Flexible working options and a hybrid working scheme.
• Free on-site gym facilities.
• Generous employee discounts on luxury fragrances.
• Duvet days and home working allowances.
• Excellent learning and development opportunities.
Key Objectives
• Maintain accurate cash and expense reconciliation across all retail stores and online channels.
• Prevent chargebacks and support audit compliance.
• Improve financial processes to support loss prevention and cash flow visibility.
• Ensure accurate financial reporting to support wider business performance.
Deliverables
• Daily reconciliation reports and audit documentation.
• Weekly store expense and KPI reports.
• Chargeback response documentation with CS.
• Online payment and tender exception logs.
• Month-end support documentation and account balances.
• Continuous improvement updates for loss prevention processes.